Your Questions Answered

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I am at work all day, how does my child get from school to your venue?                                                                             

We pick up from selected schools (listed on the registration form) and bring them over to our venue at no added cost to you. We may charge a small fee in cases where we need to pick up from schools further away. In other cases, you may have to make your own arrangements. Please contact us and we will do our best to get your child to us.

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What do you do during the Learning Time?

We provide help with homework, any specific topics in Maths and English you would like us to cover, as well as supervision with any workbooks you send in with your child. 

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I don't want 'heavy' tuition though I like the idea of structure and a learning environment.​

That’s great. We are with you there!!! That's what Learntree is about. 

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How will you keep me informed of my child's progress?​

We give you real-time updates of your child's progress at pick up. 

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How much does it cost to attend?​

Standard After school care rates start from £19 and are open from 3.30 - 6pm. We include individual academic support, a meal, structured learning activities, and feedback to parents. Charges start from £25 a session.

 

Do you offer discounts?

Yes! We offer a friend discount and a sibling discount. If you recommend a friend to join you both get a discount for as long as you both attend. This includes siblings too! 

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​What is your booking and payment schedule?

Bookings can be made at any time. Monthly payments are required to ensure your child’s place for the school year (Sept to July). One-off/ad-hoc bookings will be accepted provided there are spaces available and we are given sufficient notice. 

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​When and how do I register and pay?​

Please follow the link to register your child. We will contact you after receiving your registration form to arrange payment.

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Do I need to provide a packed lunch for my child?

No, you do not need to provide a packed lunch as we will provide a light meal or sandwiches, snacks and drinks. We are a nut free centre so please keep any outside food in backpacks at all times. 

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​What sort of discussions will you have during Circle Time?​

The Circle Time discussions are designed to build on some soft skills.  Our topics are pre-planned to be age-appropriate and suited to the children as we get to know them more. They include ice-breaker quizzes and simple questions that require reflection; for instance “tell us about a struggle you faced today”, “tell us something you are grateful for”.

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​Who runs Learntree?​

Learn Tree is owned by Ebiere. There is also an on-site manager who deals with the day to day running on the sessions.

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​What happens if my child misses a session?​

We have a fixed number of  places a day. We therefore ask that places are booked and paid for monthly so that your child’s place is reserved. As activities, staff and resources are planned based on the specific children booked, we are unable to give refunds for missed sessions. In particular circumstances we might be able to put your child into another session that week if a space is available.

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What is your cancellation and returns policy?

If you would like to cancel your booking please let us know by the 3rd Friday of the month. We do not offer refunds after the session has been paid for, but we can book future sessions on an ad hoc basis if you wish to do so. Also, refunds cannot be given for sessions already attended. Always talk to us about your specific situation and we will do our best to meet your needs where we can.

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Do you have a safeguarding policy?

At Learn Tree we take the safety of the children in our care very seriously. Please follow the link to request a copy of our policies:

Safeguarding Policy

Health and Safety Policy

Missing Child Policy

any other policy...